Terms & Conditions

About Oak & Spoon

Oak & Spoon is operated by BREWMAN BITES LIMITED.

These Terms & Conditions explain the way our website operates, how purchases are handled and the responsibilities of both customers and Oak & Spoon.

By using our website or placing an order, customers agree to these terms.

Using Our Website

• Customers should provide accurate information when creating orders or making enquiries.
• Website content is provided for general product information and may be updated when necessary.
• Customers should ensure products are suitable for their own intended use before purchase.

Product Information

We carefully prepare product descriptions to provide clear information about our kitchenware collection.

• Product images are intended to represent product appearance and may vary slightly from the actual item.
• Natural materials may contain individual variations in colour, texture and grain pattern.
• Product measurements and details should be reviewed before completing an order.

Orders & Payments

Orders are processed after the required information has been successfully submitted.

• Customers are responsible for reviewing order details before confirmation.
• Orders may require additional review where information provided is incomplete or unclear.
• Confirmation of an order does not affect customer rights provided under applicable consumer requirements.

Delivery Arrangements

Delivery is handled according to our Express Shipping Policy.

• Estimated delivery periods are provided for guidance and are not guaranteed arrival dates.
• Customers are responsible for providing correct delivery details.
• Delivery delays caused by circumstances outside reasonable control are not considered a failure of service.

Returns & Exchanges

We want customers to enjoy their Oak & Spoon products and provide support where a return or exchange is required.

• The first return or exchange request includes free return delivery support.
• Further return arrangements will be reviewed individually depending on the circumstances.
• Products should be returned in suitable condition with appropriate care taken during handling.

Customer Responsibilities

• Customers should read product information carefully before purchasing.
• Customers should use products appropriately according to their intended kitchen purpose.
• Customers should maintain products according to recommended care instructions.

Liability Disclaimer

• Oak & Spoon is not responsible for delays, interruptions or service issues caused by circumstances outside reasonable control.
• Oak & Spoon is not responsible for damage caused by incorrect use, unsuitable care or handling after delivery.
• Natural product variations are not considered defects where they reflect the characteristics of natural materials.
• Information on this website is provided in good faith and may be updated to maintain accuracy.

Policy Updates

Oak & Spoon may update these Terms & Conditions when website services, product information or business procedures change.

The latest version will always be available on this page.