Express Shipping Policy

Free Delivery Service

At Oak & Spoon, we believe bringing quality kitchen essentials into your home should be simple and convenient.

All orders include free delivery without additional shipping charges.

Every order is carefully prepared and securely packed before dispatch.

Delivery Timeframe

Orders are normally prepared within 1–2 working days after confirmation.

After dispatch, delivery usually takes approximately 3–7 working days.

Delivery periods are estimated timeframes and may vary during high demand periods or circumstances outside normal handling procedures.

Delivery Updates

Where delivery tracking is available, relevant information will be provided after the order has been prepared.

Customers should ensure all order information is accurate to help avoid unnecessary delivery issues.

Returns & Exchanges

We want every Oak & Spoon purchase to arrive in a condition that meets expectations.

The first return or exchange request includes free return delivery support.

For further return or exchange requests, delivery arrangements will be reviewed individually depending on the reason and circumstances.

Shipping Disclaimer

Oak & Spoon provides estimated delivery timeframes based on normal processing and transportation conditions. These timeframes are not guaranteed arrival dates.

• We are not responsible for delays caused by circumstances outside our reasonable control, including transportation interruptions, unexpected service delays or external events.
• We are not responsible for delays caused by incorrect, incomplete or inaccurate information provided during ordering.
• Customers are responsible for ensuring someone is available to receive deliveries where required.
• Delivery completion may be affected by circumstances beyond our ability to manage after an order has been dispatched.
• Natural kitchen products may have slight differences in colour, texture or grain pattern due to the characteristics of natural materials.

Packaging & Product Care

Products are packed using suitable protective materials designed to help maintain their condition during transportation.

Packaging styles may vary depending on product requirements and availability.

Customer Responsibility

• Customers should review order details carefully before completing purchases.
• Any delivery concerns should be reported within a reasonable period after receiving an order.
• Customers should follow product care guidance to maintain the condition and appearance of items.

Policy Updates

Oak & Spoon may update this Shipping Policy when delivery arrangements or business procedures change.

The latest version will always be displayed on this page.